Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you and Slabr™ (“Slabr”, “we”, “us”) regarding your use of our platform, websites and services. By creating an account, signing a subscription, or using any part of Slabr, you agree to these Terms.

1. Acceptance of these terms

If you are using Slabr on behalf of an organisation, you confirm that you are authorised to bind that organisation to these Terms. If you do not have that authority, do not use Slabr.

2. Definitions

• Service: the Slabr platform, websites, APIs and associated features.
• Customer Data: any data you upload, generate or transmit through the Service.
• Subscription: a paid plan giving you access to the Service.

3. Your account

You are responsible for keeping your account credentials secure and for all activity under your account. Notify us at security@slabr-os.app immediately if you suspect unauthorised access.

4. Subscription, billing & cancellation

• Subscriptions renew automatically at the end of each billing period unless cancelled.
• Fees are non-refundable except where required by law.
• You may cancel at any time. Cancellations take effect at the end of the current billing period.
• We may change pricing with 30 days' notice; existing prepaid terms are honoured.
• Failure to pay may result in suspension or termination after notice.

5. Acceptable use

You agree not to:

• Use Slabr for any illegal purpose or in violation of any applicable law.
• Attempt to access another customer's data or interfere with the Service.
• Reverse-engineer, scrape, or attempt to derive source code from the Service.
• Upload malicious code, spam, or content that infringes intellectual property.
• Resell or sublicense the Service without our written agreement.

6. Customer data & ownership

You retain all ownership of your Customer Data. You grant us a limited licence to host, process and display Customer Data solely to provide the Service. Our handling of personal data is described in the Privacy Policy.

7. Confidentiality

Each party will protect the other's confidential information with at least the same care it uses for its own confidential information, and not less than reasonable care.

8. Service availability

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance is announced in advance where possible. Service-level commitments, where applicable, are set out in your order form or enterprise agreement.

9. Third-party integrations

Slabr connects to third-party services (e.g. Xero, Paystack, Gmail). Your use of those services is governed by their own terms. We are not responsible for third-party outages or changes that affect integrated functionality.

10. Intellectual property

Slabr, our logos, software and documentation remain our property. We grant you a limited, non-exclusive, non-transferable licence to use the Service during your subscription. All rights not expressly granted are reserved.

11. Warranties & disclaimers

The Service is provided “as is” and “as available”. Except where prohibited by law, we disclaim all implied warranties including merchantability, fitness for a particular purpose and non-infringement.

12. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising from these Terms or the Service is limited to the fees you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, special, consequential or punitive damages.

13. Indemnification

You agree to indemnify and hold us harmless from claims arising from your Customer Data, your use of the Service in breach of these Terms, or your violation of applicable law.

14. Term & termination

These Terms apply for as long as your account is active. We may suspend or terminate your account for material breach. Upon termination, you can export your data for 30 days, after which we delete it in line with our retention policy.

15. Governing law & disputes

These Terms are governed by the laws of the Republic of South Africa. Disputes will first be addressed in good-faith discussion; failing resolution, the courts of South Africa have jurisdiction. Nothing in this section prevents either party from seeking urgent injunctive relief.

16. Changes to these terms

We may update these Terms from time to time. Material changes will be notified by email and in-app at least 30 days before they take effect. Continued use of Slabr after changes take effect constitutes acceptance.

17. Contact

Questions about these Terms: legal@slabr-os.app.